RETURNS POLICY

Full price garments can be returned for a refund or exchange. We ask that the garments are not worn , all labels are attached and in original packaging.

Refunds are not available on sale or “flash sale” items, including those purchased with a discount code. An online store credit will be issued only.

We need to receive item 30 days from order date.

Please enclose a copy of your invoice, write on the invoice that you require a REFUND. All refunds will be processed via original payment method.

Send us an email so we can secure your exchange , it will be waiting for your return package and sent to you the day we receive. shop@freezwholesale.com or Call us 07 3419 5789

Yes you need to pay postage to return items for a refund Yes you need to pay postage to return items for an exchange, we will pay postage for one exchange per order (not valid on International orders sorry)

Only for an online credit , NO REFUNDS OR EXCHANGES

* This includes items purchased from our sale category, items purchased during an online “flash sale” offer and items purchased with a discount sale code or coupon.

We hope this doesn’t happen , but please email our office. We will send a prepaid satchel with the replacement item. If a replacement is not available we will send you a prepaid satchel for return and issue you with a refund. shop@freezwholesale.com or Call us 07 3419 5789

We hope this doesn’t happen, but please email our office. We will send the correct item ASAP with a prepaid satchel to return the incorrect item.shop@freezwholesale.com or Call us 07 3419 5789

We occasionally have count errors, if this happens we will notify you within one business day , if we cannot re order we will refund you immediately

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